Hospital Medicine

Our purpose

We put patients first, with a collaborative care model that engages the broader hospital team, aligns with our hospital partners, and ensures clinically excellent treatment and support.

Our practice

Our hospital medicine practice is rooted in strong clinical leadership and excellence and empowered teams. We’re physicians, advanced practice providers, and nurses committed to understanding the unique needs of our patients.

We foster a leadership mentality at all levels within our hospital medicine teams, and we’re natural collaborators across hospital departments and between our own programs. We’ve found that our integrated programs — working with one of our critical care or emergency medicine teams in the same place — yield even greater satisfaction among our patients. Whether we’re working on a straightforward or complex case, we take time to listen and understand so we can develop the right approach for care. And we embrace autonomy at the local level, with the flexibility to practice in ways that benefit the communities we serve.

Our promise is to bring better to the bedside. Better ideas, better approaches, better care. Whether we’re rounding with hospital teams, evaluating patients, or sending them to the most appropriate next site of care, our patients are at the center of everything we do and inspire us to be better every day.

Our performance

We continuously calibrate our approach to stay in lockstep with each other and our partners — from understanding the problem to implementing worthwhile, lasting solutions. With our depth of experience, we’re able to anticipate challenges and engage our team’s full complement of skills. Our clinical performance nurses work closely with our medical directors to improve processes, track performance, and ensure everyone is in the loop and aligned. We also have physician advisors who can expertly sift through the nuances of payer rules to ensure cases are documented and coded correctly, resulting in fewer denials, improved length of stay, and accurate reimbursement.

Our teams are built to be better at what we do, which makes for a better partner and patient experience.

Here’s some of what to expect within the first year*:

• 11 percent decrease in length of stay
• 13 percent increase in case mix index
• 21 percent decrease in readmissions
• 35 percent increase in discharges by 10:00 a.m.
• 4 percent increase in HCAHPS top-box scores

*Mean improvements across all new sites launched between January 2019 and June 2022.

How we do it:

• Expert clinical and operational process design
• Clinical performance nurses who ensure consistency of care, manage process improvement, and open communication to align on care
• Physician advisors who navigate the ins and outs of documentation and coding to improve patient status and flow
• SoundConnect and SoundMetrix in-house platforms that track length of stay, observation management, patient experience, readmissions, and throughput
  • This in-house technology brings data to the point of decision-making and offers transparency and accountability through consistent data sharing

Our people

What matters to us is caring for patients — and having a team that shares our values and conviction to be better. This is reflected in how we work, every day — with mutual respect, trust, and a genuine spirit of collaboration. Here, every voice matters, and every insight helps us grow as clinicians and humans.

We enjoy the best of both worlds — the ability to practice hospital medicine at the community level while drawing on the collective wisdom of our national presence. We embrace autonomy within our practice and have a path to professional growth — along with the development tools and resources to help us get there. We champion diversity, equity, and inclusion at all levels. And we benefit from deeply engaged leaders who care as much about patients as we do.

Our partners

We partner across the country with hospitals and health systems.

Let’s talk about building a partnership. We’d love to connect.