Emergency Medicine

Our purpose

We’re committed to bringing a better patient experience to emergency departments across the country through shorter wait times and faster delivery of the most clinically sound care.

Our practice

Our emergency medicine practice is rooted in strong physician leadership, empowered teams, and clinical excellence. We understand the challenges of today’s emergency department, and our programs are hyperfocused on balancing staff with patient demand and ensuring patients are seen and treated in a timely manner. How patients move through our emergency department and getting them the right treatment in the right place is our foremost concern. Additionally, we pride ourselves on straightforward billing practices that result in better financial stability and a better patient experience. At the local level, we embrace autonomy in how we apply processes and shape our approach to ensure we’re meeting the needs of each unique community we serve.

Our promise is to bring better to the bedside. Better ideas, better approaches, better care. From prioritizing cases to evaluating and stabilizing the people we see, our patients are at the center of everything we do, inspiring us to be better.

Nathan Ruch, MD, FACEP

What our leaders say

“Everything we do is about ensuring patients see a clinician as quickly and efficiently as possible. Door-to-clinician time is the most important measure in emergency medicine, and improving it increases the quality of our care and the overall patient experience.”

Nate Ruch, MD, FACEP

Chief Executive Officer, Emergency Medicine and Chief Integration Officer

Our performance

Everything we do in the emergency department is about patient experience and throughput. Our dedicated clinical and operational workflows track our performance, create transparency, and help improve results around door-to-provider time, patients leaving without treatment, and length of stay. And as natural collaborators, we cultivate mutually beneficial relationships with departments, ensuring warm handoffs within and smooth transitions out of the hospital.

As an outgrowth of our collaborative nature, our integrated programs — both with hospital medicine and critical care — demonstrate significant improvements in patient experience scores as well as decreased length of stay.

We’re experts at seamless transitions with significant improvements. Within the first 180 days, we typically see:

  • 8 percent decrease in door-to-provider time
  • 16 percent decrease in left before treatment complete
  • 5 percent decrease in discharge length of stay
  • 3 percent increase in patient satisfaction

How we do it:

  • Expert clinical and operational process design
  • Hospital and health plan interfaces
  • Performance management rigor
  • Operating and outcomes data for transparency and accountability
Gary Zimmer, MD

What our leaders say

“The emergency department is the nerve center of most hospitals, with patients coming to us at their time of greatest need. We support our groups of local physicians and advanced practice providers with the best tools in the industry and the best practices they can bring to the bedside for high-quality, cost-effective care. Our clinicians are committed to your community with the support of a national medical group that understands how to deliver evidence-based, data-driven, exceptional care to patients.”

Gary Zimmer, MD

Chief Medical Officer, Emergency Medicine

Our people

What matters to us is caring for patients — and having a team that shares our values and conviction to be better. This is reflected in how we work, every day, as a team — with mutual respect, trust, and a genuine spirit of collaboration. Here, every voice matters, and every insight helps us grow as clinicians and humans.

We enjoy the best of both worlds — the ability to practice emergency medicine at the community level while drawing on the collective strength and wisdom of our national presence. We embrace autonomy within our practice and have a path to professional growth — along with the development tools and resources to help us get there. We champion diversity, equity, and inclusion at all levels. And we benefit from deeply engaged leaders who care as much about patients as we do.

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Our partners

We partner across the country with teaching hospitals, micro-hospitals, and critical access hospitals, as well as freestanding emergency departments and acute care centers. Across locations, we care for adult, pediatric, and trauma patients.

Let’s talk about building a partnership. We’d love to connect.