Patient Resources

Our clinicians are committed to providing the best care to patients and their families in the communities we serve.  If you or a family member were seen in a hospital, emergency room, or post-acute care facility, you might have received a bill from Sound Physicians.  This bill is for the services provided by the clinician that delivered care.

We partner with hospitals across the country and are dedicated to ensuring your experience as a patient is one that makes you and your family feel confident in the care you receive. Below are a few options to help you with the next steps of your billing inquiry.

Pay my bill


Patient Billing & Payment Information

No Surprise Billing

When you receive emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more.

Hospital Medicine & Critical Care

  • Patient Portal:
  • Customer Service: 866-765-0513 or 
  • Payment Address: PO Box 743522, Los Angeles, CA 90074-3522
  • Correspondence Mailing Address:  Zotec Partners, Attn: SNDP Scanning, 11460 North Meridian Street, Carmel, IN 46032
  • Correspondence Fax:  855-206-2136

Emergency Medicine

  • Patient Portal:
  • Customer Service: 866-535-5215 or
  • Payment Address: PO Box 748996, Los Angeles, CA 90074-8996
  • Correspondence Mailing Address: Zotec Partners, Attn: SNED Scanning, 11460 North Meridian Street, Carmel, IN 46032
  • Correspondence Fax:  855-654-8329



Patient Portal

For easy and secure payment options and details please visit our patient portal at


Legal Questions

If you are requesting patient billing for legal purposes, please visit


If you have questions about your account you can call our automated attendant 24 hours a day, 7 days a week to get your balance or make a payment. If you would like to speak to a live representative, you can do so between 8 am – 4 pm Monday through Friday by calling 1-866-765-0513.