March 2, 2015

Sound Physicians Receives 2015 Innovation in Health Care Delivery Award

Sound Physicians Receives 2015 Innovation in Health Care Delivery Award

March 2, 2015 – Sound Physicians, an innovative physician services organization, was presented an award for Innovation in Health Care Delivery by Seattle Business magazine at the Leaders in Health Care 2015 awards gala in Seattle, WA. This award honors Sound Physicians for providing high-quality, cost-effective health care through innovative new business models and clinical processes.

This past year, Sound Physicians introduced Bedside Patient Feedback at many partner hospitals across the nation. This innovative program allows physicians to receive real-time feedback from their patients, rather than waiting eight weeks for HCAHPS survey feedback. Sound’s Bedside Patient Feedback program provides physicians with an opportunity to impact the patient experience and quality of care in real-time by working with a hospitalist RN and the hospitalist physician team at the bedside.

Since the program’s inception, over 17,000 surveys have been submitted. From those surveys, Sound Physicians’ hospitalist teams have been able to make interventions for 31% of those surveyed, resulting in more than 5,000 episodes of improving the patient experience, which would have otherwise gone unaddressed in real-time. Robert Bessler, MD, CEO and Founder of Sound Physicians, commented, “Sound lives our core values of quality, service, teamwork, integrity, and innovation. I’m very proud of our organization’s ability to innovate and develop new solutions designed to improve quality, satisfaction, and financial performance for the hospitals, patients, and families we serve. We started our ‘Big Clinical Initiative’ in 2013 with the idea that we could truly transform care delivery through one idea implemented across all of our sites. After vetting more than 70 ideas from our clinicians, business colleagues, and hospital partners, we launched the Bedside Patient Feedback pilot in 2013. It proved to be an effective way to improve the patient’s experience and give real-time feedback to our clinicians. We rolled out the program throughout our organization in 2014. Our Big Clinical program demonstrated how we could truly transform care delivery in the communities we serve in Washington, as well as in the 34 other states where Sound has hospital medicine and intensivist teams around the country.”


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