October 7, 2014

Sound Physicians to Host Seminar: Hospitalist Physician Engagement & Performance Management

Thought leaders offer solutions for engaging hospitalist teams to improve outcomes.

Friday, Oct. 7, 2014 – Sound Physicians, a leading hospitalist organization focused on driving improvements in the quality, satisfaction, and financial performance in the acute episode of care, will host a seminar on Nov. 19, 2014, entitled, ‘Hospitalist Engagement & Performance Management.’ The in-person seminar will feature three valuable sessions for hospital executives about driving improved hospitalist team performance. Thought-leading speakers will provide insight on leading five-star teams, employing meaningful feedback to physicians, and the critical — and often overlooked — elements that drive physician engagement and high-performance hospitalist teams. A few highlights of the seminar include:

Leading a 5-Star Team of Hospitalists: Bryan Williams, D.M.,is a renowned customer service thought-leader, former Corporate Director of Training and Organizational Effectiveness for Ritz-Carlton, and Baldrige Examiner. Bryan will introduce an often overlooked and critical element in the service excellence equation in healthcare: providing meaningful feedback to physicians. Author and speaker, Bryan will share practical strategies that work, including key concepts from his recent book, Work Like You Own It.

Applying the Principles of Engagement – Giving Meaningful Feedback to Physicians: Scott Sears, M.D.,FACP, is Chief Clinical Officer of Sound Physicians. Scott is a thought-leader on improving physician engagement to drive performance, with more than 10 years of experience in hospital medicine in clinical and leadership roles. He will share insights on the power of delivering meaningful feedback to physicians, as well as a proven approach — based on experience with 1,000 hospitalists at more than 100 hospitals nationwide — that increases physician engagement, clinical performance, and patient satisfaction. To learn more about this complimentary seminar, visit www.soundphysicians.com/seminar.

About B.Williams Enterprise

Dr. Bryan Williams is a service consultant, trainer, and author. He has facilitated workshops and delivered keynotes worldwide for various companies in diverse industries. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees and certifications in Business Administration, Hotel/Restaurant Management, and Adult Education, including a Doctor of Management in Organizational Leadership.

Bryan is also the creator of the popular BWTV training series, and author of two books on service excellence. He was also a member of the Board of Examiners for the Baldrige Performance Excellence Program. Most of all, Bryan is very passionate about helping companies reach high levels of service and organizational excellence. See an example of Bryan presenting at http://youtu.be/IWcgsQOrXgE.

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