Sound Physicians Announces Patient Experience Award Winners

Patient Experience Awards recognize partner sites and colleagues who achieve top and most improved HCAHPS scores

Tacoma, Wash. – June 14, 2016 – Sound Physicians, a leading healthcare organization focused on improving quality and lowering cost for patients throughout the acute episode of care, announced their Patient Experience (PX) Award winners at the ninth annual National Leadership Conference in Miami, FL. Sound Physicians’ PX Program is designed to give providers the tools and training to empower them to provide superior patient and family experiences through effective communication, genuine empathy, and meaningful connections.

“We are extremely excited about the incredible engagement and innovation taking place in our organization that is having a huge impact on both the patient experience and the professional experience of our providers. Our teams continue to focus on provider communication skills as well as effective mechanisms for obtaining real-time patient feedback through our Bedside Patient Feedback program. And we’re thrilled to continue collaborating with our hospital partners to align all patient experience efforts and create seamless messages and tools for all members of the care team,”­ said Mark Rudolph, MD, SFHM, VP of Patient Experience and Physician Development.

Patient Experience improvement requires that providers make a career-long commitment to continuous improvement in communication skills. Sound Physicians celebrates its top-performing teams and providers who have demonstrated leadership and excellence in the critical mission of improving the patient experience with the following PX Awards. PX Award team winners are ranked first, second and third place and are selected out of nearly 300 partner sites. PX Summit Award Highest Top-Box Scores for HCAHPS “Communications with Doctors”

• 1^st – CHRISTUS Highland Medical Center, Shreveport, LA
• 2^nd – Platte Valley Medical Center, Brighton, CO
• 3^rd– Sentara Obici Hospital, Suffolk, VA

PX Crossing the Chasm Award Greatest Improvement in overall scores for HCAHPS

• 1^st – Spring Valley Hospital, Las Vegas, NV
• 2^nd – Riverside Medical Center, Kankakee, IL
• 3^rd – Abrazo Health Maryvale, Phoenix, AZ

PX Pioneer Award Winners Superior Commitment to Improving the Patient Experience

• Kimberly Carlisle, RN, Regional Nurse Manager, East Coast States
• Tiffany Coyle, Regional Vice President of Operations, Midwest
• Jeremy Cree, MD, PX Champion and Hospitalist, Vancouver, WA
• Zakiat Darojat, MD, Associate Chief Hospitalist, Glendale, CA
• Maria Doce, MD, PX Champion and Hospitalist, Cedar Rapids, IA
• Dimple Tharian, MD, Hospitalist, Corpus Christi, TX
• Amanda Ruhly, RN, Regional Nurse Manager, Rocky Mountain States
• Irene Spinello, MD, Intensivist and Program Medical Director, Templeton, CA

PX Healing Hand Award Winner Outstanding Service and Compassion at the Bedside

• Sherene Alexander, MD, Hospitalist, Coral Springs, FL’

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